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Registration
OTP, accounts
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Post, bid, contracts
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MoMo, deposits
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All systems operational LusitoHub services running normally · Updated just now
Frequently Asked Questions
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How do I create a LusitoHub account?
1Visit the Register page and fill in your details including your phone number.
2Submit — we'll create your account and send a 6-digit OTP via SMS.
3Enter the OTP on the verification page to activate your account.
4Once verified you're logged in automatically and taken to your dashboard.
Your account stays inactive until OTP is verified
I didn't receive my OTP — what should I do?
Wait up to 2 minutes — network delays happen. Then try:
1Tap "Resend Code" on the verification page. 60-second cooldown between requests.
2Confirm your phone number was entered correctly including the country prefix.
3Check that your phone has signal and isn't blocking messages from unknown numbers.
4Still nothing? Contact support with your registered phone number.
OTP codes expire — request a fresh one if yours has expired
How do I reset my password?
1Go to Forgot Password and enter your registered phone number.
2If an account exists, you'll get an SMS reset code. For security we don't confirm whether a number is registered.
3Enter the code, then set a new password (minimum 8 characters).
4You'll receive an SMS confirmation once your password has been changed.
Can I use a referral code when signing up?
Yes! Enter a valid referral code during registration — both you and the referrer benefit. If left blank, you automatically receive your own referral code.

Find your code in your dashboard under Referrals.
How do I post a transport job?
1From your dashboard tap "Post a Job" or visit the Transport section.
2Enter pickup location, drop-off, service type, and preferred pickup time.
3Set your budget — route distance is calculated automatically via Google Maps.
4Submit — your job goes live and verified providers can start bidding.
Sufficient wallet balance required to cover budget
How does bidding work?
Verified providers submit bids with their proposed amount. As the client:
1Review all bids on the job detail page.
2Accept the bid you prefer — this creates a contract and holds funds in escrow.
3The provider reviews and confirms or declines the contract.
Providers can edit or withdraw bids until accepted.
What happens when I accept a bid?
The agreed amount is immediately deducted from your wallet and held in secure escrow. A contract is created and sent to the provider. Funds only release once you confirm completion. Escrow holds funds safely until job completion
How do I cancel a job?
Only OPEN or DISCUSSION jobs can be cancelled.
1Open the job details page and tap "Cancel Job".
2If in escrow (Discussion), the full amount is refunded to your wallet instantly.
3All pending bids are rejected and the provider notified via SMS.
IN_PROGRESS or COMPLETED jobs cannot be cancelled.
How do I complete a job and release payment?
1Provider marks the job complete ("Request Payment") once the service is done.
2You receive an SMS and in-app notification to review and release.
3Tap "Release Payment" — 10% platform fee applies.
4To dispute, tap "Decline" with a reason — admin will review.
Payment auto-releases after 24 hours if no action taken
How are disputes handled?
Declining payment opens a dispute. Admin reviews and either releases funds to the provider (service delivered) or refunds the client (service not completed). Both parties are notified by SMS. Unjustified disputes may affect your account.
How do I deposit money into my wallet?
Deposits are via MTN MoMo only.
1Go to Wallet → Deposit, enter amount and your MoMo number.
2Approve the USSD payment prompt on your phone.
3Wallet updates automatically within 1–2 minutes of confirmation.
Eswatini numbers only: 76–79 prefix, 8 digits
How do I withdraw funds?
1Go to Wallet → Withdraw, enter amount and MoMo number.
2A 6-digit OTP is sent to your profile phone number for security.
3Enter the OTP in the verification modal to confirm.
4Funds are sent to your MoMo account minus a 3% processing fee.
3% fee applies to all MoMo withdrawals
My deposit hasn't reflected — what should I do?
Most deposits reflect within 1–2 minutes. If not:
1Check Transaction History for status: Pending, Processing, Completed, or Failed.
2FAILED means the deposit didn't go through — you were not charged.
3PROCESSING for 10+ minutes? Contact support with your transaction reference ID.
Keep your MoMo reference number handy
What fees does LusitoHub charge?
Platform commission: 10% on completed job payouts (from provider payout).

Referral bonus: 2% allocated to the referrer from commission.

Withdrawal fee: 3% per MoMo withdrawal.

No fees for deposits or posting jobs.
What identity documents do I need to upload?
1National ID Card — clear photo of your government-issued ID.
2Face Photo — a selfie for identity comparison.
3Proof of Residence — utility bill, bank statement, or official letter.
Accepted: JPG, PNG, PDF · Max 10 MB · Admin verifies each document. Required to post and bid on jobs
How do I become a Transport Provider?
1Complete identity verification (all 3 documents verified by admin).
2Tap "Become a Provider" in your dashboard.
3Add a vehicle with complete documentation.
4Once your vehicle is verified, you can start bidding on jobs.
What are the profile badges and how do I earn them?
🪪 Identity Verified — all 3 documents verified.
🚗 Verified Vehicle Owner — one fully verified vehicle.
🏅 Professional Driver — driver's licence verified by admin.
📜 Public Driving Permit — official PSV permit verified.
🏆 Authorized Operator — active government operation licence.
⭐ Rating Badge — auto-awarded from completed job reviews.
How is my rating calculated?
Your rating is the average of all reviews from completed jobs — 1 to 5 stars. Both client and provider can review each other after a job completes. Reviewers can submit anonymously. Your rating is visible on your public profile.
How do I add a vehicle?
1Go to Vehicles → Add Vehicle and fill in make, model, plate etc.
2Upload required documents (registration, insurance, roadworthiness certificate).
3Submit — admin reviews and verifies within 1–3 business days.
4Once verified you can assign drivers and accept transport jobs.
Can I assign another driver to my vehicle?
Yes — go to Vehicles → Assign Driver, search by username, and select. The driver must have a verified identity. You can change or remove the driver any time. Driver's identity must be verified before assignment
When can I leave a review?
Reviews open once a job is marked COMPLETED. Both client and provider can review each other once per job. A pending review prompt will appear in your dashboard.
Can I edit or delete a review I've submitted?
Submitted reviews are final. If you believe a review was submitted in error or violates our guidelines, contact support with the Job ID and details.
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What happens next?
Our support team will review your ticket and respond to your contact within 24 hours on business days.
When you contact us, quote your ticket number above.
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Pro Tip: Keep Your Profile Complete

Users with verified identity, a profile photo, and strong ratings get more bids accepted. Upload your documents today to unlock all features and build community trust.